At Penelope Adventures, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.
1. Returns
- We accept returns only in the case of damaged or defective items.
- To request a return, please contact us within 3 days of receiving your order.
2. Refunds
- Refunds will be processed for damaged or defective items only.
- We will issue a refund once the returned item is inspected and approved.
- As we only offer Cash on Delivery (COD), refunds will be processed via bank transfer, and you will need to provide your bank account details.
3. Exchange
- We do not offer exchanges for products at this time.
4. Return Process
- To initiate a return, please email us at [email protected] with the order number and photos of the damaged/defective item.
- Once your return is approved, we will send you the instructions for returning the item.
5. Non-Returnable Items
- Items purchased during promotions or sales may not be eligible for return.
For returns or refund inquiries, contact us at:
Email: [email protected]